Instruction will not solve the performance problem when…

In a previous post, Training is Not Always the Solution, we asserted training is rarely the fix, at least by itself, for a performance problem. In this post we put forth three questions, derived from Mager’s (2012) work, to ask during analysis that will definitely rule out instruction or training as the solution for deficits in performance. If the answer to all three questions is Yes then instruction or training is not the solution.

  1. Do your people know what is expected of them?
  2. Do your people have the tools and resources to perform?
  3. Do your people know how to do what is expected of them?

When people know what to do, how to do it, and have the tools they need to perform, instruction is not the solution for a performance problem.

Mager, R.F. (2012). Making instruction work. Carefree, AZ: Mager Associates, Inc.

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